PRIVACY POLICY

1. Introduction

At Zina Jewels (“we”, “our”, “us”), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us online or in-store in Canada.

2. Information We Collect

• Personal details – Your name, email address, phone number, shipping/billing address.
• Order information – Products purchased, payment method, transaction history.
• Website data – IP address, browser type, pages visited, device type, and cookies.
• Communication data – Messages, product enquiries, and feedback.
• Marketing preferences – Our records of whether you wish to receive promotions or newsletters.

3. How We Use Your Information

• To process, manage, and deliver your orders.
• To respond to your questions or requests.
• To communicate updates regarding your purchase.
• To improve our products, services, and website experience.
• To send you marketing or promotional emails (only if you opt in).
• To comply with Canadian legal and regulatory requirements.

4. Sharing Your Information

We do not sell your personal information. Your information may only be shared with:

• Trusted service providers who assist with payment processing, order deliveries, IT support, or marketing tools.
• Government agencies or legal authorities if required to comply with Canadian law.
• Internal Zina Jewels staff who need access to process your order or support request.

5. Cookies and Tracking Technologies

Our website uses “cookies” and tracking tools to understand how visitors use our site and to improve functionality. You may disable cookies in your browser settings if you prefer, but this may affect some parts of the website.

6. Your Privacy Rights (Canada)

You are entitled to:

• Access the personal information we store about you;
• Request corrections to inaccurate or outdated details;
• Withdraw consent for marketing communications at any time;
• Request deletion of your data where legally permissible.

To exercise your rights, please contact us using the details provided below.

7. How We Keep Your Information Secure

We use encryption, secure servers, and strict access controls to help protect your personal data. While no system is completely secure, we take reasonable steps to protect your information from loss, misuse, or unauthorized access.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated policy on this page and update the effective date above. We recommend reviewing this page periodically for the latest information on our privacy practices.

9. Contact Us

If you have any questions about this Privacy Policy or how we manage your personal information, please contact us at:

Zina Jewels Canada
Email: info@zinajewels.com
Phone: 6478719052